FAQs

Shipping Policy

1

SHIPPING

Once your order is shipped, you will receive a tracking number via email. Most orders (excluding pre-orders) will ship within 5 - 7 business days after your order is received. Business days are Monday - Friday, excluding USA Federal holidays.

INVALID OR INSUFFICIENT ADDRESS

If your items are returned because of an invalid or insufficient address we will have to charge you to reship your package. If you do not want your package to be reshipped, you will be issued a store credit for the order total, and the shipping amount will be deducted from your store credit amount.

LOST PACKAGES

We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier (USPS, UPS, FEDEX, or DHL) to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.

INTERNATIONAL SHIPPING / CUSTOMS

Unfortunately, we cannot offer International Shipping at this time.

Refund Policy

2

All sales final - no returns or exchanges. Due to the exclusive nature and high demand of the merchandise, all sales are final. Please check that your chosen product sizing, shipping address, and billing address that you are submitting is correct as it cannot be modified or changed. As orders cannot be modified, they can only be cancelled if there are critical errors in your order. Stock is not available for size corrections and/or exchanges. If your item arrived damaged, please contact info@heavenonlyknows.us.